1. Parties to the agreement.
The contract is concluded between the Internet service for the exchange of title units, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the one who used the services of the Contractor, on the other hand.
2. List of terms.
2.1. Title unit exchange is an automated Internet service product provided by the Contractor on the basis of these rules.
2.2. Customer – an individual who agrees with the terms of the Contractor and this agreement, to which he joins.
2.3. The title character is a conventional unit of a particular payment systеm, which corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to the agreement between the electronic payment systеm and its Customer.
2.4. Application – information transmitted by the Customer for the use of the Contractor’s funds in electronic form and indicating that he accepts the terms of use of the service, which are offered by the Contractor in this application.
2.5. KYC & AML – “Know Your Customer” (know your client) and “Anti-Money Laundering” (anti-money laundering).
2.6. Rate — the cost ratio of cryptocurrency, electronic money and fiat currency to each other during the exchange.
2.7. A commission rate is a rate directed against committing fraudulent activities and the turnover of high-risk assets. Refunds under this tariff are carried out with an additional commission of 3-10%.
3. Terms of agreement.
These rules are considered to be organized due to the terms of the public offer, which is formed at the time the Customer submits an application and is one of the main components of this agreement. A public offer is the information displayed by the contractor about the conditions for submitting an application. The main components of the public offer are the actions taken at the end of the application by the Customer and talking about his exact intentions to make a deal on the terms proposed by the Contractor before completing this application. The time, date, and parameters of the application are created by the Contractor automatically at the time of completion of the formation of this application. The offer must be accepted by the Customer within 24 hours from the end of the formation of the application. The Service Agreement shall enter into force upon receipt of the title units in the full amount specified in the application from the Customer to the details of the Contractor. Operations with title units are accounted for in accordance with the rules, regulations and format of electronic settlement systems. The contract is valid for a period, which is established from the moment of filing an application until termination at the initiative of one of the parties. Cryptocurrency wallets are listed on the Binance OKX Bybit Poloniex Hotbit EXMO exchange. Funds are credited according to the rules of the exchange.
4. Subject of agreement.
By using technical methods, the Contractor undertakes to carry out the exchange of title units for a commission from the Customer, after the submission of an application by this person and does this by selling title units to persons who wish to purchase them for an amount indicated not lower than in the application submitted by the Customer. The Contractor undertakes to transfer funds to the details specified by the Customer. In the event of a profit during the exchange, it remains on the Contractor’s account as an additional benefit and a premium for commission services.
5. Force majeure.
In the event that during the processing of the Customer’s application, force majeure circumstances arise that contribute to the Contractor’s failure to fulfill the terms of the contract, the deadlines for fulfilling the application are postponed for a period equal to the duration of force majeure. The Contractor is not liable for overdue obligations.
6. Application process.
6.1 All applications are processed on average from 30 minutes to an hour, after the necessary confirmation of the network, depending on the currency and the amount of the exchange, the exchange can be up to three hours. Transfers to bank details can take up to 3 business days.
6.2 The time for payment of the application by the customer is 30 (thirty) minutes from the moment the application was created, if payment is not received, the application is automatically deleted, after the timing expires, the issued details become irrelevant, if the amount for the application arrives 30 minutes after creation, the application resumes, the exchange is made at the current rate.
6.3 If the Contractor’s account receives an amount that differs from that indicated in the application, the Contractor makes a recalculation that corresponds to the actual receipt of title units. If this amount differs from that specified in the application by more than 10%, the exchange is suspended for security purposes, and frozen for 30 calendar days, if the customer does not get in touch, the contractor makes a refund, if a refund is not possible, the contractor is guided by .P. 7.15
6.4 The Contractor terminates the contract unilaterally if the amount differs from that indicated in the application by more than 50% or the amount in the application, approx. 0.01 and the actual receipt of 0.001, this difference is considered as fraudulent, and is checked by the security service, after which a refund is made at a commission rate.
6.5 If it is impossible to fulfill the application, due to circumstances beyond the control of the Contractor, such as (incorrect customer data, funds are credited to the account within the next 24 hours) is frozen for 30 calendar days, if the customer does not get in touch, the contractor makes a refund if a refund is not possible, the contractor is guided by paragraphs. 7.15
6.6 The rate is fixed on the Mexc, HTX, KuCoin, Bitget or ByBit exchanges.
7. In addition.
7.1 Funds are credited according to the rules of the exchange for the BTC network, 3 confirmations are required, ETH – 25, ETC – 1500, BCH – 10, LTC – 10, XMR – 10, Dash – 10, DOGE – 36, etc.
We draw your attention to the fact that in the case of technical work on certain cryptocurrencies, there will be delays in depositing your funds and paying you out until the technical work on the exchange is completed.
7.2 The exchange service does not accept smart contracts, and the Contractor is not responsible for the funds sent by smart contracts.
7.3 The exchange service has the right to send title units not in one transaction, but from several wallets in several transactions, in order to avoid blocking and errors in payments.
7.4 The exchange service has the right to send title units in one transaction, to one wallet, without breaking it into several transfers (banking operations)
7.5 In cases where funds are returned by the Contractor to the Customer, the costs of transaction fees are charged to the Customer, except when all conditions have been met by the Customer, but the Contractor for one reason or another cannot fulfill obligations and refuses to exchange title units.
7.6 If there is a delay in the transfer of funds to the details specified by the Customer due to the fault of the settlement systеm, the Contractor shall not be liable for damage resulting from the long receipt of funds. If the application in the direction of rubles – cryptocurrency is paid by the client for more than 15 minutes, the application is recalculated at the current rate.
7.7 In case of detection of forgery of communication flows or impact, in order to worsen the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are subject to recalculation in accordance with the current agreement. If the Customer does not agree with the recalculation, he has the full right to terminate the contract and the title units will be sent to the details specified by the Customer.
7.8 The Customer undertakes to comply with the norms corresponding to the law, as well as not to fake communication flows and not create obstacles for the normal operation of the Contractor’s program code.
7.9 The Contractor shall not be liable for damages and consequences in the event of an erroneous transfer of electronic currency in the event that the Customer indicated incorrect details when submitting an application.
7.10 The Contractor may charge the “Commission Rate” clause 2.7 and the transfer fee in the event that the Contractor cannot complete the application (send funds to the client’s card) due to the fact that the customer’s bank card is blocked or suspected of fraud ( transfer of funds from a card that was not indicated in the application) from the bank’s security services, if the customer cancels the transaction unilaterally.
7.11 The administration of the exchange service has the right to perform an AML check of assets received from the client.
7.12 The Contractor has the right to conduct additional checks and request any necessary documentation for any reason related to the use of the services by the Customer as supporting evidence.
7.13 Support is provided by online chat, telegram, and mail.
7.14 The Contractor has the right to refuse to perform the exchange if the transfer of title units to the Contractor’s account was made without filling out an application using the user interfaces on the Service Website. Title units transferred to the Contractor’s account without making an Application using the user interfaces on the Service Website can be returned to the Customer at the Commission rate, the Contractor shall not be liable if the Customer has transferred the title units to the Contractor’s account without filling out an Application using the user interfaces on the Service Website , to non-current, blocked accounts, wallets, etc.
7.15 Title units received at the details of the Contractor without a created application, Erroneous applications pp. 6.5 pp. 6.3, are stored for 30 calendar days, after which a refund is made at the commission rate pp. 2.7, if the return is not possible, the funds are transferred to full possession Contractor.
7.16 The Contractor has the right to perform an AML check of the title units received from the Customer. If the Title units came from sites related to illegal activities (Dark Market, Dark Service, etc.) When conducting an AML check, the exchange office focuses on a detailed analysis of a specific transaction. In case a detailed analysis reveals high risk parameters greater than or equal to 40%, or one or more of the following risks: Darkmarket 10%, Dark Service 10%, Scam 10%, Stolen 10%, Mixer 10%, Exchange Fraudulent 10%, Illegal Service 7%, Ransom 0.1%, Gambling 10%, Enforcement Action 10% Sanctions 10%.
7.17 The customer needs to go through the procedure for verifying personal data (KYC): a video selfie with a passport in hand (with readable data: series and number of the passport, full name), without interrupting the video, demonstrate the wallet / account from which the transaction was sent (with readable data : date and time, amount and address of the recipient). Only after passing the procedure, the transferred funds will be returned to the sender at the commission rate of clause 2.7.
7.18 The Contractor has the right to refuse to conclude an agreement and fulfill an application without giving reasons.
7.19 The Exchange office has the right to require the client to record the video in the following format, subject to all the following conditions:
Video evidence:
Open Google Play/AppStore and find the banking application/payment method. Log in to the app from Google Play/AppStore. If you log in to your billing account through a website, make sure that the link to the website is displayed throughout the video.
Show the entire process of logging into your bank account (hide the password) and transactions on your bank account from the transfer date to today.
Make sure that the date, time, account number, and names of the sender and recipient are specified.
The video must be recorded on another phone/camera.
Video editing is prohibited. Screen recordings are not accepted.
The video must be on a bright and moving background (for example, a moving car/moving people), a video with a dark or stable background is not accepted, and you will need to record it again.
7.20 Dear customers, the exchange service does not accept funds from the platform
Garantex (these funds will be frozen) and from the Coinbase exchange (these funds will be frozen with no guarantee of refund).
7.21 In order to prevent funds from being blocked, if they are returned or transferred to the client’s cryptocurrency address and the wallet address is linked to high-risk assets, the exchange service has the right to request a new wallet from the client that is not linked to such assets.
7.22 The Service is not responsible for the delay in processing the application caused by technical failures, including failures in the blockchain network, including an increase in the network commission for sending, etc.
Please be patient and wait for the funds to arrive.
7.23 The exchange office has the right to refuse exchange to persons over 60 years of age and under 18 years of age in the “Rubles — any currency” directions.
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